Joining with an existing record

If you received an error message stating “username” already exists follow the steps below on how to join with an existing record:

1) If your company is a corporate alliance partner, review the join process listed on your Corporate Alliance partner page by clicking on your company logo. If the join process includes a promocode, email the promocode, your company and full name to and Customer Care will activate your membership.

2) Log into your account and click on my account . On the top of the page a Join Now link will be visible click and follow the prompts to join using your existing record.

3) If you have forgotten your username or password links for both are on the sign-in page. The username and/or password will go to your email on record. If you need to update your email, contact Customer Care at